Refund Policy

Last updated: September 2026

This policy applies to subscription services and data packages purchased through the VPNXV user panel. It explains the refund window, eligibility requirements, verification steps, and payment channel handling. Before placing an order, choose a plan based on your needs. Submitting a refund request means you agree that VPNXV may verify the request using order details, payment records, and account usage records.

Refund Window and Coverage

You may request a full refund without giving a reason within 14 days of your first payment. The refund window begins when the first paid order is completed and the service is activated. The request must be submitted through the user panel before the window ends. For eligible requests, no specific reason is required, and the refund amount is based on the actual amount paid for the first order.

This guarantee covers only the account's first paid order. Later purchases, renewals, upgrades, and requests submitted after the refund window ends are not covered. When an upgrade is made partway through a plan, the price difference is converted into the remaining days; a completed upgrade does not restart the first-payment refund window.

Eligible and Ineligible Cases

A request may be submitted when the first paid order is within the refund window, the order and payment records can be verified, and account use complies with the Terms of Service. Normal use of international routes, partial data usage, or switching clients alone will not be grounds for refusing a refund.

This guarantee does not apply when the request is submitted after the refund window; the order is not the account's first paid order; the account has resold subscriptions, shared access credentials, interfered with route operations, made fraudulent payments, or otherwise violated the Terms of Service; the same order has already been refunded; or the payment record cannot be matched to the requesting account and order. If a refund request follows an unusually concentrated, short-term consumption of data, VPNXV will review the order and usage records to determine whether the policy was abused. Normal use will not be refused on this basis.

Request Process and Required Information

Please log in to the user panel ticket page to submit a refund request and select the issue type related to the order. Include the account username, the order details requiring a refund, the payment channel, and transaction records that can be used to verify the payment. Providing a reason is optional and is not required for a no-reason refund submitted within the window.

Payment screenshots or transaction records should identify the payment associated with the order, but please redact sensitive information unrelated to verification. Do not enter your account password, wallet private key, seed phrase, or payment password in a ticket. If information is incomplete, the ticket will request the necessary records. The refund process cannot continue until ownership of the order has been confirmed.

Review, Original-Channel Refunds, and Settlement

After receiving a complete request, VPNXV will verify the first payment time, order status, payment result, and account usage. Once approved, the refund will generally be sent back through the original payment channel and not to an account unrelated to the original order. After the refund is submitted to the payment channel, the actual settlement time depends on Alipay, WeChat, the digital asset network, or the relevant provider. This policy therefore does not promise a fixed settlement time.

If the original-channel refund fails, the payment channel restricts incoming refunds, or the transaction status remains unchanged for an extended period, continue the conversation in the original ticket instead of submitting duplicate requests. Ticket records help keep the order details and processing results consistent.

Handling by Payment Method

For Alipay and WeChat payments, refunds are generally initiated through the original transaction path after approval. The settlement status is determined by the corresponding payment channel. If the payment channel requests additional transaction evidence, the applicant must provide records that match the original order.

USDT payments require verification of the original transaction ID, currency, and network used. Because blockchain transactions are handled differently from Alipay and WeChat payments, if the original payment source cannot directly receive the returned funds, the applicant must provide a receiving address compatible with the verification result in the ticket. Before submitting it, confirm that the address, currency, and network match. Blockchain confirmation progress is determined by the status of the relevant network.

Disputes and Policy Application

Refund disputes will be assessed primarily using order records, payment records, ticket correspondence, and the applicable Terms of Service. If the payment channel's own rules differ from the procedures in this policy, VPNXV will follow an executable method provided by that payment channel without changing the refund rights of eligible orders.

This policy explains VPNXV's refund arrangements and does not replace the rules of any payment channel. Policy changes will not retroactively alter a refund result that has already been confirmed. Applicants should rely on the policy published when the request is submitted and the confirmation recorded in the ticket.